PRIVACY POLICY

At Hydra Code L.L.C-FZ trust is the foundation of our relationship with customers. We understand your desire for privacy, and we recognize that you trust us with your personal and financial information. Our Privacy Policy is designed to describe our privacy practices and principles in a format that is easy to navigate, read and understand. We are dedicated to treating your personal information with care and respect.

INTRODUCTION
Hydra Code L.L.C-FZ (“HYDRACODE”, “we”, “us”, or “our”) has established this privacy policy (“Privacy Policy”) to let you know the kinds of information we may gather on our website and any applications where this Privacy Policy is posted (“Site” or “Sites”), how and why we gather the information, what we use the information for, and when we might disclose the information.
Please be advised that the practices described in this Privacy Policy apply only to information gathered by the Sites and any personal information we may also receive about you from other online and offline sources, such as public databases, in connection with an application you submit for Services. However, if you or the entity you are authorized to represent (collectively, “you” or “your”) have previously entered into a services agreement with (“Services Agreement”), the Services Agreement not this Privacy Policy governs each party’s rights and obligations (as those terms are defined in the Services Agreement) and other information gathered or submitted in connection with the transaction processing services provided under the Services Agreement are set forth in the Services Agreement. To the extent permitted by law, in the event this Privacy Policy conflicts with the terms of any Services Agreement or other agreement with us, the terms of such Services Agreement or other agreement shall prevail. Your use of this site constitutes your agreement to have your information processed in the UAE under the relevant legislation of the UAE.
By using the Site, you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.
We reserve the right to modify or amend the terms of our Privacy Policy from time to time. We will post any Privacy Policy changes on this page, and if the changes are material, we will provide a more prominent notice. Your continued use of the Sites following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments and if required by law, obtain your consent.

WHAT INFORMATION ABOUT YOU IS COLLECTED
According to the General Data Protection Regulation (EU) 2016/679, personal data are defined as: "Any information relating to an identified individual or identifiable individual ("data subject"); an identifiable individual is an identifiable person, directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or by one or more features specific to that individual's physical, physiological, genetic, mental, economic, cultural or social identity;". Therefore, personal data is not only your name and personal identification number, but also your home address, email, telephone number and more.
The information we collect about you falls into general categories – information you provide to us and information that is automatically collected about you when you use one of our Sites and information we gather from other third parties. This information may be Personal Information or Anonymous information as described in this Privacy Policy.
Personal Information refers to information that identifies (whether directly or indirectly) a particular individual or business entity. Examples may include your name, postal address, email address, telephone number, Tax Identification number, date of birth or other information.
Anonymous Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business. You could provide Anonymous Information or it could be collected automatically. Examples may include information about your internet browser, device information about your device you use to access the Site (this information may include geolocation information and unique device information), demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.

HOW WE COLLECT INFORMATION AND COOKIES
We collect information from you or about you when you provide this information to us directly. For example, we may obtain information when you request products or services from us, register on the website or submit an application for services or products, respond to surveys, contact customer support or otherwise interact with us via a Site.
In addition, when you interact with our Sites, we collect information through technology, such as cookies, Flash cookies and Web beacons.
Information collected through this technology helps us serve you better each time you visit the Site. Cookies are pieces of information that are stored directly on the device you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the services, the Sites you visit and the preferences you have set up for your accounts.
We may also receive information about you from other online and offline sources, such as public databases, social media platforms and other third parties. We may also collect and store information about you that we receive from our offline interactions with you to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Sites.

HOW DO WE USE YOUR INFORMATION
We use the information we collect to help us personalize and continually improve your experience on the Site. We may also use that information in the following ways:
Evaluate your application for Services;
Support HYDRACODE’s legal compliance obligations;
Provide you with access to the Sites;
Communicate with you about your account with us and send you information about features and enhancements on or to our Sites;
Communicate with you about changes to our policies;
Send you newsletters, offers and promotions for our services, third party products and services, or special events by email, text, or another medium, at all times in compliance with your local privacy and anti‑spam laws;
Administer promotions and surveys;
Optimize or improve our products, services and operations;
Detect, investigate, and prevent activities that may violate our policies or be illegal;
Perform statistical, demographic, and marketing analyses of users of the Site.

WHO DO WE SHARE YOUR INFORMATION WITH
Except as disclosed in this Privacy Policy, we do not disclose personal information collected through the Site to any companies not part of HYDRACODE or its parent, subsidiaries or related entities. Although, as disclosed below, we may provide some personal information to certain business partners, co-marketers and other third parties, in no event will we sell or rent your Personal Information as part of a customer list or similar transaction.

SERVICE PROVIDERS
We may share personal and anonymous information with agents, subsidiaries, affiliates, partners and other third parties that perform functions on our behalf, such as hosting, billing, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are obligated to maintain the confidentiality and security of that Personal Information. The Service Providers are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.

BUSINESS PARTNERS
We provide products and services to customers through a number of affiliated banks and companies. To the extent permitted under applicable laws, we may share your Personal Information with our business partners or other third parties that enable us to serve your processing needs. We may contact our existing customers by mail, telephone, or email to offer additional products or services that we believe may be of interest to you. Although our treatment of your Personal Information is governed by this Privacy Policy, the business partner or third party’s treatment of your Personal Information will be governed by the business partner or third party’s privacy policy.

EMERGENCY SITUATIONS
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to: 
conform to applicable law or comply with legal process served on us or the Site; 
protect and defend our rights or property, the Site or our users, or 
act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.

SHARING ANONYMOUS INFORMATION
To the extent permitted under applicable local laws, we may disclose or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we may disclose Anonymous Information to third parties to help us determine how people use parts of the Site and who our users are so we can improve the Site.

SECURITY OF PERSONAL INFORMATION 
The security of your Personal Information is important to us. Personal Information collected by the Site is stored in operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. In certain telephone and in person transactions we may ask some personal information questions to verify your identity before conducting the transactions you have requested. Note that HYDRACODE will never initiate a request via email for your sensitive information (e.g., Tax Individual Number, personal ID, password, PIN or account number). If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. We review our security procedures to consider appropriate technology and methods to secure information.

YOUR OBLIGATIONS IN USING THE SITE
When using the Site, you promise to: 
provide true, accurate, current and complete information about yourself and your business, and 
maintain and promptly update the registration information to keep it true, accurate, current and complete. 
If you provide any information that is untrue, inaccurate, not current or incomplete, or HYDRACODE has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, HYDRACODE has the right to suspend or terminate your registration and refuse any and all current or future use of the Site (or any portion thereof). You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account.

LINKS TO ANOTHER WEBSITES
The Site may contain links to other websites operated by HYDRACODE, affiliates of HYDRACODE or third parties. Please be advised that the practices described in this Privacy Policy for HYDRACODE do not apply to information gathered through third party websites, websites operated by affiliates of HYDRACODE or websites operated by HYDRACODE where this Privacy Policy is not posted. HYDRACODE does not guarantee and is not responsible for the actions and privacy policies of third parties or its affiliates or their websites and we therefore encourage you to familiarize yourself with the privacy policies provided by those parties.

RETENTION PERIOD
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

ASSIGNMENT
We may change our ownership or corporate organization while providing the Site and services or sell certain assets associated with the Site. In such events, we will comply with applicable laws that govern the transfer of personal information in business transactions and provide with appropriate notification and choice, as required by law. As a result, please be aware that in such an event and to the extent permitted by law we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, to the extent permitted by law, we may not be able to promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.

CONTACT US
If you have any questions or comments about this Policy or our privacy practices generally, we encourage you to contact us by regular mail or email:
Hydra Code L.L.C-FZ 
Attn: Compliance/Privacy Policy
Business Center 1, M Floor, 
The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E. 
support@hydracode.com

Last updated: 01.09.2023